Customer satisfaction surveys reveal an interesting shift in consumer attitudes. For many buyers of technology equipment, the quality of the support is more important than the quality of the equipment itself.

Most people who buy home computers are far from experts. When something goes wrong, they need helpful advice immediately. The frustration produced by busy signals, long hold times and incompetent staff can quickly transform them into a lost customer.

At SENABIConnect, we build technical support solutions with layers of technical support. The front line team takes the initial call and solves the most common problems. The next layers are specialists in various aspects of the products. For the most complex problems, SENABIConnect provides a team of technical experts. The results are satisfied customers, reduced service costs and a potential additional revenue stream.

SENABIConnect provides customer solutions and support for:

• Troubleshooting calls
• Software problems
• Internet service problems
• Computer hardware problems
• Up-sell/cross-sell purchases
• Corporate helpdesk support
• Warranty or post-warranty support