SENABIConnect have got a robust infrastructure to manage campaigns for our clients. SENABIConnect can manage a broad range of outbound services for clients across various industry segments. We facilities are equipped with latest call centre technologies like CTI, Soft Phone, Predictive dialer software, ACD, IVR and Fax on Demand, Voice logging and call blending. SENABIConnect have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc. It is now your one stop call centre for your Outbound Telemarketing, Customer support, Help Desk, Lead generation, Technical support, Web site promotion, Email Marketing campaigns, Fax Broad Casting and Data entry. Relax we are here for you !

SENABIConnect Outbound Call Centre Services include:

Sales

• Telemarketing services
• Lead generation / qualification
• Prospecting
• Promoting new services or products

Credit Management

• Credit authorization
• Credit verifications
• Collections

Verification Services

• 3rd party verification service
• Insurance verifications
• Employment verification

Market research

• Research surveys
• Opinion surveys

Find More Outbound Call Center Services

Using an outsourced outbound call center invites an indirect, impersonal relationship with customers. It also means less control over sales representatives. This appears to be a great drawback in hiring outbound call center services, howsoever hardworking and honest they may be.

We use high technology telecommunications systems that includes:

• Private Branch Exchange (PBX): A computerized telephone switchboard with an expanded range of voice and data services.
• Interactive Voice Response (IVR): Refers to an automated call handling systems where the caller interacts with a computer controller voice signal.
• Internet Protocol (IP) telephony, Voice over the Internet (VOI), or Voice over IP (VoIP): Is a system that uses an Internet connection to pass voice data using IP instead of using a standard public switched telephone network.
• Automatic Speech Recognition (ASR): Uses equipment that enables a caller to speak an option instead of using the telephone keypad to select options.

Why Us

• Skilled, professional, customer support and technical service representatives
• Improved market coverage
• Faster ramp-up, launch, and roll-out of new campaigns
• Experience with programs similar to yours
• Rapid response to market conditions
• Account management expertise
• Enhanced reporting capabilities
• Market testing capabilities
• Remote call monitoring