SENABIConnect inbound call centers are built with the purpose of having an information center handling all customer inquiries. The SENABIConnect information center offers all the information required for the customer to have a thorough understanding of products or services. Its purpose is to double-check the delivery of information and qualify customers based on a proposed segmentation and customers' actual needs. Using the process of inquiry handling, the inbound call centers deliver complete program development, from needs consultation to ROI.

Inquiry Handling is done through:

• Telephone Response
• Website Response
• Email Response
• Handling Information Requests
• Multi-language Voice Response Fulfillment
• Dealer, Agent or Distributor Locator

Technical Support

The necessary support and treatment customers receive from an organization is a focal point in attracting new customers and retaining the loyalty of existing ones.

Advantages:

• The Escalation Process
• Monthly reports with detailed encounter analysis
• Customer can remote control technicians PC for training purposes
• Customized database for customer tracking
• Technical supervisor on duty at all times
• Customized Interface Development.
• Customized Agent Training.
• Program Implementation & System Management.
• Weekly reports with summary activities
• File transfer and PC updating during a support session
• Remote control of customer PC without downloading software
• Multi-lingual support