SENABI Connect's advanced technology assimilates its Computer Telephony Integration (CTI), Automatic Call Distribution (ACD), Dialed Number Identification Service (DNIS), Automatic Number Identification (ANI) and Digital Voice Recording (DVR), enables us customize each customer's telemarketing campaign to maximize effectiveness and efficiencies. We are a completely digital, from our multiple T-1's and ISDN digital phone lines, to our digital switch through our Windows NT-based server with screen-pops on every station. Our IVR voice logger records every call, and can be sorted by a variety of queries. SENABI Connect has continuous back up of all client files and archives this data for up to one year.

Our Infrastructure includes:

• State-of-the-art computerization with fully automated call desks
• Uninterrupted and back up power supply
• Fully redundant voice and data communications with security
• Dedicated high speed internet connectivity
• Scalable capacity
• Less than 400 milliseconds latency
• Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity

Data Security

• Manned and logical data security at entrances
• Layered access to physical locations and data
• Commercial grade firewall
• Network intruder detection system for extra data security
• Layer 4 switching with advanced router module for intelligent data routing, monitoring and security